DOMESTIC SHIPPING

All Australian standard post orders are shipped for $9.95, with our carbon neutral shipping partners Sendle & Australia Post. Orders are freight free over $125. All items are hand packed with recycled or recyclable materials & tracking numbers are provided with every order. 

Standard post shipping times are approximately 2-7 business days from the time of order, depending on your location within Australia.

Need it faster?

We offer a flat rate Express Post of $14.95. 

Please note Seven Sages Candle Company will not be liable to you for losses suffered or incurred due to shipping delays.

 

INTERNATIONAL SHIPPING

We do not offer international shipping at this time.

 

How do I track my shipping?

Once your item has been shipped you will receive an email from us with your tracking details. If you haven't received this, please check your junk mail. If you need to get in contact with us about your order, please email support@sevensagescandleco.com.au and provide your order number in the subject field.

 

RETURNS

I've received my order but there is an issue, what do I do?

We want you to have a wonderful experience with Seven Sages Candle Co. so please email support@sevensagescandleco.com.au;  with information and/or images detailing the issue and someone from our customer service team will be in touch.

If the return is accepted, the product may then be returned to us for refund within 7 days of purchase. Please note that the purchaser is responsible for the return shipping costs which must have a tracking number. All goods must be returned unused in original packaging, with all packaging inclusions ie. marketing material as these form part of your Seven Sages Candle experience and purchase. Any missing items may void the return / refund.

We will provide you with a refund to the value of the product purchased, less the original shipping charges. Please note we do not provide refunds for a change of mind.

 

PAYMENT METHODS

We accept the following payment methods:

  • Credit Card: Visa, MasterCard or American Express
  • ApplePay
  • GooglePay

All our prices are inclusive of 10% GST. Shipping cost is calculated at checkout.

If ordering from international destinations you may incur foreign currency charges from your bank. Seven Sages Candle Company has no control over this, please contact your bank to learn about these fees.